A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers.
May 01, 2008 - DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view.
November 01, 2008 - As customer care spans multiple modalities requiring real-time responses, “analytics” has become an all-purpose word that embraces monitoring and recording.
April 01, 2008 - This paper provides an overview of the product along with practical advice for those who are considering Mercury Business Process Testing for optimizing their own manual processes or moving toward test automation.
August 01, 2008 - This report explains how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations.
August 01, 2008 - This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.
August 01, 2008 - This white paper on CRM discusses data synchronisation, which enables mobile users to access up to date corporate data on their "disconnected" devices.
August 01, 2008 - This paper will outline how sales enablement is a central component of a successful customer relationship management strategy and distinguishes sales enablement from traditional sales force automation.
August 01, 2008 - Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.
ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.
As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.
October 01, 2008 - Data, not storage, drives enterprise storage spending, so the total cost of owning data is the key metric. This shift of emphasis is essential to maximize cost efficiencies and is explained in this paper.
November 01, 2007 - Read how global specialty chemicals and materials company Cytec Industries chose Windows Mobile phones and smartphones to give their employees remote access to email and calendars; this solution will also enhance time management and customer service.
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