TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.
Wild Apricot's membership and database management software easily handles membership database management, online event registrations, sends email blasts, enables you to set up a members-facing web site, automates membership renewals and handles online donations and payments.
zTestArchitect is a keyword driven test automation tool for functional testing at the center of a complete test automation framework that will enable your testing team to test earlier, test more, reduce costs and speed time-to-market.
DevPlan is designed exclusively for Application Lifecycle Management and unites project tracking and issue management, providing managers a much clearer status view. Gain complete control over all development projects from design planning to implementation & increase team efficiency & collaboration.
CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity.
October 2007 - (Free Research) It’s obvious that technology can provide solutions that save time and money, enabling you to do more for less. A bewildering variety of choices face you when you choose technology today. This document explores the ten essential things to keep in mind as you make choices about the right software for your organization.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
August 2008 - (Free Research) SCOPIA Desktop's built- in firewall traversal ensures call connectivity regardless of your partner's firewall configuration.
The Raiser’s Edge helps nonprofits of all types and sizes raise more money while decreasing costs. This comprehensive fundraising management solution supports traditional and diversified fundraising methods, automates administrative processes, and provides insightful reports.
ADERANT Expert is the legal industry’s first truly integrated practice management system based on Microsoft .NET technologies, providing law firms with comprehensive functionality for financial management, business intelligence, matter management, and practice automation.
June 2008 - (Free Research) SMB companies are often caught in the middle when analyzing ecommerce solutions. These companies require many of the same features that larger companies do, but often cannot afford the costs associated with an enterprise-sized ecommerce application, while many of the “out-of-the-box” offerings lack advanced functionality.
July 2007 - (Free Research) In this case study Calit2 and Cyberinfrastructure for Advanced Marine Microbial Ecology Research and Analysis (CAMERA) develop a cost-effective, high-performance environment where researchers have unlimited access to the existing genomics data.
August 2008 - (Free Research) In this 20-minute podcast, appropriate for both business and IT professionals, listeners will find out how to get a handle on data quality needs through a data quality assessment.
This complete solution was developed exclusively for school administrators to help effectively manage every aspect of school administration and student information.
April 2008 - (Free Research) Despite the myth of “untouchability”, there are many opportunities for tuning commercial packaged application performance. This whitepaper discusses opportunities for tuning commercially available packaged applications.
June 2008 - (Free Research) This 2002 case study details Merrill Lynch’s GPC Marketing team that successfully implemented Aprimo’s Planning & Financial Management solution to better manage their $100 million-plus marketing spend.
April 2008 - (Free Research) This white paper explores the various stages of source code analysis development. Discover how effective source code analysis facilitates reduced costs, improved software quality and shorter development time.
April 2008 - (Free Research) HP TestDirector for Quality Center software drives a more effective and efficient global application testing process and supports high levels of communication and collaboration among distributed testing teams.
Primavera ProSight is a portfolio management solution that helps you make better, more strategically aligned investment decisions. It captures enterprise data and facilitates best practices to help you increase employee productivity, reduce initiative failures, and generate a healthier bottom-line.
January 2008 - (Free Research) Enterprise Engineer (EE) Transmittals provides best practice functionality for the controlled distribution of documents to internal and external parties. EE Transmittals facilitates controlled collaboration and aids in the review/approval process, allowing you to track distributed documents and consolidate feedback.
May 2008 - (Free Research) iTest Team is an integrated test environment (ITE) built for developers, testers, and automation teams and it offers a unified approach for rapidly developing, automating, and maintaining test cases.
