Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.
Using familiar internet purchasing conventions, empower your procurement team to buy capital, service and hard goods within a secure, auditable and workflow controlled environment.
June 2008 - (Free Research) Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service.
July 2008 - (Free Research) There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the signs that signify when it might be time to consider an outsourced support solution.
The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.
P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the enterprise.
June 2008 - (Free Research) In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications.
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.
June 2008 - (Free Research) This report defines dashboards and scorecards and describes them in the context of BI and performance management disciplines.
Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
Primavera ProSight is a portfolio management solution that helps you make better, more strategically aligned investment decisions. It captures enterprise data and facilitates best practices to help you increase employee productivity, reduce initiative failures, and generate a healthier bottom-line.
Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.
March 2008 - (Free Research) When an eDiscovery request is submitted, your organization must deliver. Read this white paper to learn how combining best practices and the right technologies can result in a fast eDiscovery turnaround while also reducing the cost and effort invol...
January 2008 - (Free Research) This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
January 2008 - (Free Research) This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience.
February 2008 - (Free Research) The Project Performance Scorecard is a tool that can be used to communicate the status and monitor the progress of an organization's top business and IT projects.
August 2008 - (Free Research) In this 20-minute podcast, appropriate for both business and IT professionals, listeners will find out how to get a handle on data quality needs through a data quality assessment.
The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity.
June 2008 - (Free Research) This Webcast gives a brief Overview of Fluke Networks and explains the evolution of network management and Cisco IOS technologies.
For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.
August 2008 - (Free Research) It is critical these days that you have your eDiscovery strategies and solutions in place. Learn about an eDiscovery solution from legendary British comic, John Cleese, as he explains the importance of eDiscovery benefits of this solution.
ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
