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Parting Shot
by CIO Decisions

To quote Howard Beale (played by the actor Peter Finch) in the 1976 movie Network, "I'm as mad as hell and I'm not going to take this anymore!" What am I mad about? Invoices from telecommunications providers (voice, data, cellular).

It seems to be standard industry practice for their invoices to be wrong. Not marginally wrong, but very wrong. As evidence, I provide two exhibits. First, my staff averages 20 hours per week reviewing and scrutinizing our telco bills to make sure that we are ...
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