SoftwareMag Home      http://www.proactivenet.com/  
   
  Search  
   
   
  Focus Areas
The Software 500
Application Development
Application Focus
Business Intelligence
Customer Relationship
Management
IT Infrastructure
Security
The Business of IT
   
   
   
Buyer's Guide
home| browse| register| about| get listed
Integrating Unified Communications into Business Applications to Improve Customer Service - Videocast
by IBM

UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals. By embedding unified communication applications into business processes, organizations can provide customers unprecedented service - not only by improving the call center's ability to respond more efficiently and effectively to customers, but by enabling the entire enterprise team to be more responsive to customers.



Achieving "customer intimacy" is...
View this Report
To get access to this free report, please register with KnowledgeStorm using this simple form.

All fields are required unless otherwise noted
First name:
 Last name:
Business e-mail:
 Re-type e-mail:
Password:
 Re-type password:
6-10 letters or numbers with no spaces or special characters.
 
Job title:
 Company name:
Business address:
Line 2: (optional)
Country/Region:
City:
 State/Province:
Postal code:
 Business phone:
  
U.S and Canada (###) ###-####
International: include country code+city code (12 123 345-5678)
 
Primary industry of company: