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ITIL® v3: What It Is and Why You Should Care
by Global Knowledge

The Information Technology Infrastructure Library® (ITIL) has been around for nearly 20 years, and within the last five years it has become the de-facto model and framework for managing IT organizations. ITIL truly is the “next big thing.” If ITIL is new to you, then now is the time to learn more.

ITIL is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations. Research shows a dramatic increase in ITIL adoption over...
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