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The Emerging IT Shift towards Business Service Automation
by Hewlett-Packard Company

Enterprise IT organizations continue to mature skill sets and process standardization to improve IT alignment with meeting business objectives in the most productive, cost-efficient manner. By adopting a service life-cycle perspective for management, IT organizations improve their opportunity to address business requirements and ensure service performance from end-to-end perspectives.


This IDC white paper highlights the benefits of IT business service automation (BSA) and how it's d...
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