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Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive
by Alcatel-Lucent

As service providers compete to roll out advanced end-user services over next-generation networks (NGNs), they must consistently meet accelerating customer performance and service expectations to maintain their competitive edge. A key component in balancing these efforts is the development of a new maintenance model that goes beyond conventional product-level support.

This white paper dimensions the two-stage evolution from today’s prevalent product level support model to network-level su...
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