Customer Relationship Management (CRM) Software, Hardware, Services and Research Papers

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TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software
by: TechExcel, Inc..

CRM without Compromise: A Strategy for Profitable Growth
by: SAP America, Inc..

IT Briefing: Making the Most of OSS and Service Provider CRM

by Pitney Bowes Group 1 Software

June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper.

(WHITE PAPER)

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Data Quality - The Foundation of Operational Effectiveness

by Pitney Bowes Group 1 Software

April 2008 - (Free Research) Operational and analytical business processes rely on a solid, high-quality data foundation, but companies often neglect data quality until a major problem occurs that could've been avoided. Learn about the benefits and importance of da...

(WHITE PAPER)

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IFS for Food & Beverage - Integrated ERP for Perishable Goods Manufacturers

by IFS

Our Food and Beverage software solution provides you with the capability to structure monitor and refine your business practices to meet the demands of the industry.

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The Call for More Progressive Self-Service

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.

(WHITE PAPER)

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The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.

(WHITE PAPER)

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Shenzhen Telecom

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

(CASE STUDY)

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Making the most of OSS and service provider CRM

by Pitney Bowes Group 1 Software

June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).

(ANALYST REPORT)

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Data Quality Considerations in Master Data Management Structures

by Pitney Bowes Group 1 Software

May 2008 - (Free Research) In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.

(WHITE PAPER)

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Data Profiling: Underpinning Data Quality Management

by Pitney Bowes Group 1 Software

May 2008 - (Free Research) Data Profiling delivers a deeper and broader insight in a fraction of the time required by traditional approaches to data analysis.

(WHITE PAPER)

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Master Data Management: A White Paper by Bloor Research

by Pitney Bowes Group 1 Software

May 2008 - (Free Research) This paper offers valuable insights and considerations for corporations and other organizations seeking to implement a Master Data Management strategy.

(WHITE PAPER)

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Customer Information Team Delivers Reliable Customer Contact Information with Daimler Chrysler's Customer/Owner Information Network (COIN)

by Pitney Bowes Group 1 Software

May 2008 - (Free Research) DaimlerChrysler needed to consolidate their multiple operational databases into one set of data stores to join disparate data and achieve an accurate single customer view.

(CASE STUDY)

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Quality Management for Manufacturers: Some Assembly Required

by Epicor Software Corporation.

August 2008 - (Free Research) Investing in ERP solutions today means more than just meeting the basic needs of the Supply Chain. Lori Gipp, VP of Marketing, IQS will join the webcast to present this type of extended ERP offering with QMS.

(WEBCAST)

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Epicor for Distribution - Enterprise and Mid-Market Distribution Management

by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.

(SOFTWARE PRODUCT)

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Moving Beyond the Queue - Focusing on the Real-Time Customer

by Inova Solutions

May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.

(WHITE PAPER)

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Product Management - Product Usability & Its Impact on Revenue

by ZIGZAG Marketing, Inc.

July 2008 - (Free Research) The holy grail of product usability is attained when your product offers such a compelling experience users feel obligated to recommend it to others, it works wonders on your top line.

(WHITE PAPER)

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Product Management: 3 Tactics for Exerting Stronger Influence & Leadership

by ZIGZAG Marketing, Inc.

July 2008 - (Free Research) The most absent and overlooked role in the entire product delivery cycle is the functional designer. Ironically, it may have a greater impact on the success of a product than any other role.

(WHITE PAPER)

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The Sitecore Solution for Web Content Management: Building an Interactive Presence for Profitable Business Relationships

by SiteCore

July 2008 - (Free Research) As an industry leader in Web Content Management applications designed for the .NET environment, Sitecore’s Content Management System (CMS) delivers a compelling and economical solution for capturing, organizing, storing, and producing Web-based content.

(WHITE PAPER)

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Microsoft Dynamics CRM Online ® Offer

by Microsoft

May 2008 - (Free Research) Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about.

(WHITE PAPER)

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Microsoft Dynamics CRM Online ® Webcast

by Microsoft

June 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help?

(WEBCAST)

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SingTel IP VPN - FSI Financial Services Institutions

by Singapore Telecommunications Ltd

May 2008 - (Free Research) IP VPN technology, with its inherent benefits, can enable Financial Services Institutions (FSI) to reduce their operational expenses while increasing network performance and quality of service offered to both internal and external customers. Read this white paper for more information.

(WHITE PAPER)

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SageCRM: Part of the Sage Accpac Extended Enterprise Suite

by Sage Software.

July 2008 - (Free Research) SageCRM is a powerful, easy-to-use customer relationship management solution that integrates directly with Sage Accpac ERP, also you can synchronize your sales, marketing, and customer care activities across your organization.

(WHITE PAPER)

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Enabling the Agile Enterprise Through Corporate Performance Management

by PricewaterhouseCoopers

August 2008 - (Free Research) IT executives are turning to integrated business intelligence (BI) and performance management solutions to achieve management excellence. Explore our virtual trade show on Enterprise Performance for advice from industry experts.

(WEBCAST)

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Leading Practices for Successful Enterprise Performance Management

by BearingPoint

August 2008 - (Free Research) In this webcast learn how business intelligence (BI) and performance management solutions can help you unleash the value of your data to enable better decision-making and more effective performance management.

(WEBCAST)

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Advent Portfolio Exchange Demo

by Advent Software, Inc

July 2008 - (Free Research) Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing.

(WHITE PAPER)

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Essential Email Marketing Deliverability Guide

by Listrak.

January 2008 - (Free Research) In this white, learn ways to ensure e-mails in your marketing campaign bypass internet filters and escape junk mail folders. The experts at Listrak have the details for you.

(WHITE PAPER)

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