Service Organization Management Software, Hardware, Services and Research Papers

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ERP for Service Organizations

by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.

(SOFTWARE PRODUCT)

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ServicePower - Strengthening the Service Chain

by SERVICEPower.

ServicePower’s application set is highly configurable – you can choose what works best for your service organization. The same application is proven in a wide range of service industries and so our customers represent a cross-section of world leading companies in the insurance, medical, appliance, security and consumer electronics industries.

(ASP & SOFTWARE PRODUCT)

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Network Optimization: Achieving Success and Profitability in Field Service

by SERVICEPower.

February 2008 - (Free Research) A key element and requirement for optimization is the ability to manage field resources. This essentially means that a service organization has to have access to qualified service personnel.

(WHITE PAPER)

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Effective Field Service Outsourcing and Channel Management Strategies

by SERVICEPower.

February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs.

(WHITE PAPER)

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Meeting Tomorrow's Internet Performance Requirements

by Keynote Systems

February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.

(WHITE PAPER)

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Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy

by Keynote Systems

February 2008 - (Free Research) One element of service level management is internal monitoring of hardware and applications. But companies now acknowledge the need to monitor Web site performance from an end-user perspective.

(WHITE PAPER)

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Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient

by Astea International Inc. (E-mail this company)

May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment.

(WEBCAST)

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Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group

by Astea International Inc. (E-mail this company)

May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?

(WEBCAST)

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Real-Time Field Force Optimization: Dynamic Scheduling & Dispatch as SLM Best Practice

by Astea International Inc. (E-mail this company)

September 2005 - (Free Research) This paper explores how the use of scheduling technology can help companies attain and extend the benefits of SLM by providing service-aware dispatching tools that can greatly improve the efficiency of technicians and dispatchers alike--simultaneously improving service levels and reducing cost.

(WHITE PAPER)

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Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch

by Astea International Inc. (E-mail this company)

August 2005 - (Free Research) The IT Equipment Service market is riddled with complexity, plagued by competition & challenged by shrinking margins. This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition & shrinking profit margins in the IT Services Industry

(WHITE PAPER)

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Astea Alliance Service Management Suite

by Astea International Inc. (E-mail this company)

Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.

(SOFTWARE PRODUCT)

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Service Lifecycle Management Goes Mobile: Taking Field Service Applications into the Field

by Astea International Inc. (E-mail this company)

January 2004 - (Free Research) The paper will discuss the direct value of the mobile applications, and also explore the ability for mobile technology to drive SLM changes into the business to get the highest value and satisfaction out of every customer interaction.

(ANALYST REPORT)

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Astea Alliance - Service Lifecycle Management

by Astea International Inc. (E-mail this company)

Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.

(SOFTWARE PRODUCT)

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Improving IT Service Support through ITIL

by Hewlett-Packard Company

December 2006 - (Free Research) This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services.

(WHITE PAPER)

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ServiceCEO for General Repair and Handyman Service Companies

by Insight Direct (E-mail this company)

There is no better software to help you run your Repair service company. Understanding the specific needs of the General Repair industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.

(SOFTWARE PRODUCT)

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ServiceCEO for HVAC Installation and Repair Service Companies

by Insight Direct (E-mail this company)

No matter what type of HVAC Service Company you run, ServiceCEO has just the right features to make running your business much easier. It allows you to eliminate a significant portion of the day-to-day drudgery involved in running a HVAC service company. It makes everything from scheduling to quoting and parts inventory management a simple task.

(SOFTWARE PRODUCT)

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ServiceCEO for Computer and Computer Repair Service Companies

by Insight Direct (E-mail this company)

ServiceCEO has the right features to make running your Computer Service business much easier. It has all the job scheduling tools and customer management features you will need to improve customer service and help you get organized. It allows you to keep track of the thousands of computers and equipment, as well as the parts on that equipment.

(SOFTWARE PRODUCT)

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ServiceCEO for Janitorial and Professional Cleaning Services

by Insight Direct (E-mail this company)

There is no better software to help you run your Professional Cleaning service. Understanding the specific needs of the Janitorial and Cleaning service industry, we know what it's like to have hundreds of customers with special needs. We know the trouble of managing and scheduling your staff. ServiceCEO handles every aspect of your business.

(SOFTWARE PRODUCT)

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ServiceCEO Enterprise--Multi-site Service Organization Management

by Insight Direct (E-mail this company)

ServiceCEO Enterprise enables you to have total control over your multi-site service organization, all using one centralized database. It is perfect for the franchisor that needs to handle multiple companies, locations, and/or branches. You'll be able to be more efficiently and with fewer people—meaning you'll be able to run it more profitably.

(SOFTWARE PRODUCT)

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SOA and BPM - Practical Approaches to Effective Implementation

by Cognizant Technology Solutions.

November 2008 - (Free Research) This webcast describes Business Process Management (BPM) and Service Oriented Architectures (SOA) and explores the relationship between them in creating business agility. Together they also create scalability accommodating future business needs.

(WEBCAST)

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Service Delivery Innovation: Creating Client Value and Enhancing Profitability

by SAP America, Inc.

August 2008 - (Free Research) Read how you can increase client value and lower costs through implementing more efficient resourcing and partnering processes and cocreating value with your clients.

(WHITE PAPER)

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Professional Services Automation (PSA) Software: Track Time & Resources

by OpenAir (E-mail this company)

Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses.

(ASP)

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Using Web-based Support Tools to Improve Customer Service

by CRMindustry.com (E-mail this company)

June 2007 - (Free Research) The Web has been the focus for some time of businesses looking to improve processes and deploy technologies surrounding service delivery. Learn how Service-centric organizations have already integrated their in-house service and support applications to improve customer interaction on the web.

(WHITE PAPER)

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Supportindustry.com 2006 Service and Support Metrics Survey

by CRMindustry.com (E-mail this company)

March 2006 - (Free Research) In March 2006, SupportIndustry.com conducted a survey of high-level executives representing a range of industries. The data gathered provides valuable insight into a range of issues and challenges important to service and support executives. Read our fourth annual report covering trends in service and support.

(WHITE PAPER)

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The Role of Web-Based Self-Service in the Support Organization

by CRMindustry.com (E-mail this company)

October 2005 - (Free Research) Web-based self-service has evolved as a way for customers to address their own problems and handle tasks that traditionally have been managed by a call center or help desk. Itâs not just a means for deflecting calls from live agents, but it is also viewed as a way for businesses to differentiate themselves and deepen relationships with customers.

(ARTICLE)

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