Customer Experience Management (CEM) Software, Hardware, Services and Research Papers

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Customizable Customer Relationship Management (CRM) Suite for Enterprises
by: CDC Software - Pivotal CRM.

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants

by Workscape

June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center.

(WHITE PAPER)

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The Call for More Progressive Self-Service

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews five best practices that make flexible Online Billing meet and exceed customer expectations. E2 suite offers a proven online account management solution that makes it easy to incorporate these practices into your business.

(WHITE PAPER)

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Eight Strategies for First Rate Customer Service

by Cisco Systems, Inc

February 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.

(WHITE PAPER)

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Case Study: Insurance Company Secures Customer Data and Receives 97% Customer Satisfaction Rating

by Cisco Systems, Inc

September 2008 - (Free Research) This podcast explains about how SBLI USA is using various technologies to secure its customer information, as security is crucial for SBLI USA they are using firewalls, VPN and other security measure.

(PODCAST)

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Marketing Transformation- How to Lead the Revolution

by Extraprise Group, Inc.

August 2008 - (Free Research) This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.

(WHITE PAPER)

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Extraprise CRM Support Survey Report

by Extraprise Group, Inc.

August 2008 - (Free Research) This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008.

(WHITE PAPER)

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Bridging the Gap in CRM Application Support

by Extraprise Group, Inc.

August 2008 - (Free Research) The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.

(WHITE PAPER)

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Delivering the Power of Choice with Microsoft Dynamics CRM

by Accela Communications

September 2008 - (Free Research) The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.

(WEBCAST)

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Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back?

by Cisco Systems, Inc

September 2008 - (Free Research) In today’s tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.

(WHITE PAPER)

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IBM Cognos Pricing Makes More Projects Possible

by Cognos, an IBM Company

October 2008 - (Free Research) IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.

(WHITE PAPER)

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Akamai Application Performance Services for the Manufacturing Industry

by Akamai Technologies (E-mail this company)

Manufacturing web sites serve a dual role. Extranets keep suppliers and dealers productive and also provide media-rich B2C sites with personalized, engaging content and applications for brand-building and self service. To succeed, manufacturers like Audi, Toyota, and Nissan rely on Akamai.

(SERVICE)

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Unified Communications Interactive Overview

by Cisco Systems, Inc

February 2008 - (Free Research) Watch this video and see how network technology can work with your existing tools to streamline processes, control costs, and boost customer satisfaction.

(DEMO)

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Keep Your Web Customers Coming Back: Three Improvements to Enhance Your Customer's Experience

by Cisco Systems, Inc

February 2008 - (Free Research) Read this whitepaper to learn how to ensure a positive Web experience for your customers. Discover three steps you can take right now to enhance your customer's experience.

(WHITE PAPER)

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How to Provide World-Class Customer Service in Small and Midsized Businesses

by Cisco Systems, Inc

February 2008 - (Free Research) Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.

(WEBCAST)

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How to Foster Innovation in Your Company, Part Two

by Cisco Systems, Inc

February 2008 - (Free Research) Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.

(WEBCAST)

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The Pursuit of the Perfect Order

by Inovis USA, Inc

September 2008 - (Free Research) This whitepaper explores the pursuit of the perfect order and implementing a multienterprise business process platform. Learn how to come as close as possible to attaining the ultimate goal through increased visibility via business process automation.

(WHITE PAPER)

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IT Leadership Strategy: How to Provide World-Class Help Desk Support

by Citrix Online-GotoAssist

July 2008 - (Free Research) Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running.

(WEBCAST)

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Take Your Customer Service to the Next Level: Are you providing your customers with a satisfying experience that will keep them coming back?

by Cisco Systems, Inc

March 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, small and medium-sized businesses (SMBs) face a daunting challenge: Do everything possible to attract and retain customers.

(WHITE PAPER)

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World-Class Customer Care: Dr. Janelle Barlow, Author of "Branded Customer Service", and Business-guru Michael Gerber Share Their Insights.

by Cisco Systems, Inc

March 2008 - (Free Research) Dr. Janelle Barlow of "Branded Customer Service: The New Competitive Edge", shows how to provide world-class customer care and business-guru Michael Gerber explains how to provide a customized product through a standardized process.

(PODCAST)

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3 Tips for Managing Customer Relationships

by Cisco Systems, Inc

February 2008 - (Free Research) Every experienced business owner knows that customer relationships make or break a business, that much is simple.

(WHITE PAPER)

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Customer Satisfaction with Email Archiving Systems

by Sunbelt Software.

August 2008 - (Free Research) This paper compares Sunbelt Exchange Archiver (SEA) with a cross-section of other email archiving offerings.

(WHITE PAPER)

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Thriving in an Economic Downturn

by Avaya, Inc

August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.

(WHITE PAPER)

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Improving Customer Experience in the Insurance Industry - Leveraging the Power of an Enterprise Personalization Platform

by Exstream Software.

April 2008 - (Free Research) The purpose of this paper is to discuss the importance of an enterprise personalization platform that streamlines front-end and back-end document creation processes for straight-through processing, while allowing you to leverage custome…

(WHITE PAPER)

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Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices

by Oracle Corporation.

June 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.

(WHITE PAPER)

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Top Five Things to Do to Prepare for an Oracle Upgrade

by Oracle Corporation.

April 2008 - (Free Research) In this Podcast Sameer Patkar, vice president of service engineering for Oracle's customer services organization discusses the top five things to do to prepare for an Oracle database upgrade.

(PODCAST)

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