Customer Service (General) Software, Hardware, Services and Research Papers

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The 2008 ERP in Manufacturing Benchmark Report

by Epicor Software Corporation.

September 2008 - (Free Research) This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desire to reduce costs, improve accuracy of inventory and schedules.

(WHITE PAPER)

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Epicor for Distribution - Enterprise and Mid-Market Distribution Management

by Epicor Software Corporation.

Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.

(SOFTWARE PRODUCT)

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Moving Beyond the Queue - Focusing on the Real-Time Customer

by Inova Solutions

May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.

(WHITE PAPER)

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Improving Service in Volatile Markets

by Microsoft Dynamics.

September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.

(WHITE PAPER)

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Business Intelligence in the Real-Time World

by Pitney Bowes Group 1 Software

September 2008 - (Free Research) An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business.

(WHITE PAPER)

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Dispatch Direct: Service Call Dispatching

by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.

(SOFTWARE PRODUCT)

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How to Accelerate Time to Market of AJAX and Flash-based Applications

by Keynote Systems

February 2008 - (Free Research) This Webcast explores the steps necessary to delivery a positive and rich user experience utilizing AJAX and Flash-based applications.

(WEBCAST)

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The Call for More Progressive Self-Service: How Flexible Online Billing Experiences Help Meet Rising Expectations in the Communications Sector

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) This white paper reviews the five best practices that help global communications business meet and exceed customer expectations at every step of the way--including the critical online billing experience.

(WHITE PAPER)

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Shenzhen Telecom

by Pitney Bowes Group 1 Software

July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.

(CASE STUDY)

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Avoiding Data Integration Pitfalls

by Pitney Bowes Group 1 Software

May 2008 - (Free Research) In this Webcast, featured speaker Michael Czerniawski of System's Evolution, Inc. (SEI), discusses data integration pitfalls and will provide you the five keys to getting the information you need now.

(WEBCAST)

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“Green” Communications: Help or Hype? Small Companies Make Real Green

by Cisco Systems, Inc

October 2008 - (Free Research) If your company uses eco-friendly business communications, it can reduce expenses and increase profits, while simultaneously satisfying customers’ “green” expectations and building brand value.

(WHITE PAPER)

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Best Practices to Ensure High Performing Web 2.0 Applications

by Keynote Systems

March 2008 - (Free Research) Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0.

(WEBCAST)

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Meeting Tomorrow's Internet Performance Requirements

by Keynote Systems

February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.

(WHITE PAPER)

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Growing Market Share in a Highly Competitive Financial Services Industry

by Keynote Systems

February 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.

(WHITE PAPER)

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Eight Strategies for First Rate Customer Service

by Cisco Systems, Inc

February 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.

(WHITE PAPER)

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Case Study: Insurance Company Secures Customer Data and Receives 97% Customer Satisfaction Rating

by Cisco Systems, Inc

September 2008 - (Free Research) This podcast explains about how SBLI USA is using various technologies to secure its customer information, as security is crucial for SBLI USA they are using firewalls, VPN and other security measure.

(PODCAST)

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Marketing Transformation- How to Lead the Revolution

by Extraprise Group, Inc.

August 2008 - (Free Research) This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.

(WHITE PAPER)

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Extraprise CRM Support Survey Report

by Extraprise Group, Inc.

August 2008 - (Free Research) This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008.

(WHITE PAPER)

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Bridging the Gap in CRM Application Support

by Extraprise Group, Inc.

August 2008 - (Free Research) The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.

(WHITE PAPER)

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Achieved Closed-Loop B2B Marketing

by Extraprise Group, Inc.

August 2008 - (Free Research) Database marketing’s time is now, and as companies realize its importance the number of constituents will grow, meaning the database should be at the forefront of all new initiatives.

(WHITE PAPER)

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Delivering the Power of Choice with Microsoft Dynamics CRM

by Accela Communications

September 2008 - (Free Research) The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.

(WEBCAST)

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Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back?

by Cisco Systems, Inc

September 2008 - (Free Research) In today’s tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.

(WHITE PAPER)

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The Top Ten Misconceptions for Performance and Availability Monitoring

by Hewlett-Packard Company

August 2008 - (Free Research) This white paper examines the ten common misconceptions performance and availability monitoring. It also offers suggestions for implementing complete business focused monitoring strategies that can adapt to today’s more complex computing environments.

(WHITE PAPER)

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Five Myths of Infrastructure Monitoring

by Hewlett-Packard Company

August 2008 - (Free Research) This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction.

(WHITE PAPER)

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IBM Cognos Pricing Makes More Projects Possible

by Cognos, an IBM Company

October 2008 - (Free Research) IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.

(WHITE PAPER)

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