Buyer's Guide

home| browse| register| about| get listed

Browse Directory> Business Solutions> Customer Service> Contact Center Management 1 - 25 of 34   |   <<   <   1 2  of 2    >   >>  ALL RESULTS   SOFTWARE   SERVICES AND RESELLERS   HARDWARE   RESEARCH  Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor.  March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Bowen & Groves Wins ContactCenterWorld.com 2008 Members’ Choice Award by Bowen & Groves  July 2008 - (Free Research) Bowen & Groves is setting the standard in Enterprise Resource Planning software for the small to medium manufacturer. They were voted Best in Class Winner for “Best After Sales Support in the AMERICAS & the EMEA Region” in 2008. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Using Real-Time Information to Improve Contact Center Performance by Genesys Co.  May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. (PODCAST) VIEW ABSTRACT | GO TO PODCAST Enterprise Benefits of Real-Time Contact Center Performance Management by Genesys Co.  July 2008 - (Free Research) Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys Co.  June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co.  June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Increase First Contact Resolution: The Key to Superior Support by Citrix Online-GotoAssist  July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Implementing a Telecommuting Program by Avaya, Inc  June 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc  June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Best Practices for Home Agents by Avaya, Inc  June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya, Inc  July 2008 - (Free Research) This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Developing a Spectacular Support Structure by Numara Software  April 2008 - (Free Research) In this webcast from Numara Software industry leaders will teach you how to be sure that your support structure is running effectively. It will discuss and present solutions for all major issues that support centers encounter. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Extraordinary Customer Service by Avaya, Inc  June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Roadmap for Implementing a Multi-Site IP Contact Center by Avaya, Inc  May 2008 - (Free Research) This white paper discusses the challenges surrounding implementing a multi-site contact center and a solution that can assist you in making a smooth transition. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates Inc.  February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER “SmartGridNet” Architecture for Utilities by Alcatel Lucent  May 2008 - (Free Research) This paper describes an evolutionary approach to an intelligent communications network ("SmartGridNet"), maximizing leverage of the existing asset base and minimizing capital and operations expenses. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Steps for Implementing Comprehensive Support Management by EnterpriseWizard Inc.  July 2008 - (Free Research) This demo explores how to effectively manage all aspects of customer service. Learn how to implement proactive customer service and reduce response times for an improved user experience. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST Six Secrets for Effectively Managing a Customer Support Organization by EnterpriseWizard Inc.  July 2008 - (Free Research) This white paper discusses key strategies for maintaining an effective customer support organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Contact Center Consolidation by CosmoCom Inc  July 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST CosmoCom Consolidates VisitBritain’s Highly Distributed Global Contact Center by CosmoCom Inc  May 2008 - (Free Research) A CosmoCom Consolidation 2.0 solution case study: The VisitBritain contact center, a globally distributed Virtual Contact Center with many individual sites. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Samsung France Consolidates Outsourced Call Centers onto Hosted CosmoCall Universe Platform by CosmoCom Inc  May 2008 - (Free Research) Case Study: For a hosted IP based callcenter system, Samsung found the solution it needed from Orange Business Services, built on the CosmoCall Universe platform. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom Inc  May 2008 - (Free Research) Consolidation 2.0 is a call center strategy that eliminates unnecessary duplication of resources and efforts, improves efficiency, reduces costs, and increases customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER The Best Database Marketing Discoveries for B2B Companies by Extraprise Group, Inc.  August 2008 - (Free Research) This white paper introduces client snapshots which illustrates how implementing specific B2B database marketing tactics improved the results and effectiveness of each company’s overall marketing spend. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Bridging the Gap in CRM Application Support by Extraprise Group, Inc.  August 2008 - (Free Research) The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER Keeping Your Workforce Connected by Cisco Systems, Inc  March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. And it's an especially important step for small and medium-sized businesses (SMBs). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER 1 - 25 of 34   |   <<   <   1 2  of 2    >   >>

The Software Magazine Buyers Guide is a part of the KnowledgeStorm Network. Solution & Research Index Recent Searches 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 KnowledgeStorm is brought to you by TechTarget, the most targeted IT media. Copyright © 2008 KnowledgeStorm and TechTarget. All rights reserved. Privacy Statement - Terms of Use

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines. TechTarget Corporate Web Site  |  Media Kits  |  Reprints